Summary

Service Benchmarking : Towards the Productivity Improvement in Service Sector by Data Utilization

Takashi OKUMA Mitsutaka MATSUMOTO Takashi KINOSHITA 

Vol.97 No.12 pp.1115-1120

Publication Date:2014/12/01

Online ISSN:2188-2355

Print ISSN:0913-5693

Type of Manuscript:Technical Survey

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Online ISSN:2188-2355